Privacy Policy

This Privacy Policy ("Policy") describes how svip3 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Member") who register for and use the svip3 online casino and sportsbook platform accessible at https://svip3.bio.

svip3 is committed to handling your personal data with transparency, care, and respect. We recognize that as an online gaming platform serving Indonesian players — including individuals in Jakarta, Surabaya, Bandung, Medan, Semarang, Bali, Yogyakarta, Palembang, and Makassar — we have a particular responsibility to ensure that your data is processed lawfully and only for the purposes explained in this Policy.

This Policy is incorporated by reference into the svip3 Terms & Conditions and forms part of the binding agreement between you and svip3. By creating an account on the platform, you acknowledge that you have read and understood this Policy and that you consent to the processing of your personal data as described herein.

svip3 acts as the data controller in respect of all personal data collected through the platform. As data controller, svip3 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

Where svip3 engages third-party service providers to process personal data on its behalf — for example, KYC verification vendors, payment processors, or game analytics providers — those third parties act as data processors under instruction from svip3 and are bound by contractual data protection obligations that are no less protective than the standards set out in this Policy.

For all data-related inquiries, including requests to exercise your data subject rights, please contact the svip3 data team at: [email protected] (plain text — not a clickable link).

svip3 collects the following categories of personal data from its members:

svip3 does not collect special category data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless such data is voluntarily disclosed by a Member during a support interaction, in which case it is handled with heightened care and not stored beyond the duration of the support case.

svip3 collects personal data through the following channels:

• Directly from you: When you complete the registration form, submit KYC documents, use the platform cashier to deposit or withdraw funds, or contact our support team via live chat, email, or WhatsApp (available post-login).
• Automatically through platform technology: When you access or use svip3, our servers automatically log technical data including your IP address, device identifiers, browser fingerprint, session timestamps, and in-platform behavioral data. This data is collected using server logs, cookies, and similar tracking technologies as described in Clause 8.
• From third-party service providers: We may receive verification data from our KYC partners (used to confirm your identity and age), fraud prevention data from risk management tools, and payment status data from banks and e-wallet operators including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• From publicly available sources: In limited circumstances, svip3 may cross-reference information you provide with publicly available sources to verify the accuracy of your registration details or to investigate suspected fraud.

svip3 processes your personal data for the following specific purposes only:

• Account Creation and Management: To register your account, authenticate your identity on login, manage your account settings, and maintain the integrity of your member profile.
• KYC and Age Verification: To verify that you are a natural person, that you are at least 21 years of age, and that the identity information you have provided is accurate and not associated with any sanctions list or fraud database.
• Payment Processing: To process deposits from and withdrawals to your nominated Indonesian bank account or e-wallet, to maintain an accurate IDR transaction ledger for your account, and to manage chargebacks or payment disputes.
• Anti-Money-Laundering (AML) Compliance: To monitor transaction patterns for signs of money laundering or the use of criminal proceeds, and to report suspicious activity as required under applicable international AML frameworks.
• Fraud Prevention and Platform Security: To detect and prevent unauthorized account access, duplicate account registrations, bonus abuse, bot activity, and other forms of fraudulent or abusive behavior on the platform.
• Customer Support: To respond to your support inquiries, resolve disputes, and maintain records of support interactions for quality assurance purposes.
• Responsible Gaming: To administer self-exclusion elections, deposit limits, and time-out requests, and to monitor your gaming behavior for signs of problem gambling patterns in accordance with our Responsible Gaming Policy.
• Platform Improvement and Analytics: To analyze aggregated, anonymized usage data to improve the platform's features, interface, game selection, and overall user experience. Individual players are not identified in aggregated analytics reports.
• Marketing Communications: To send you promotional emails, in-platform notifications, or WhatsApp messages regarding bonuses, seasonal offers (such as Idul Fitri, Ramadhan, and Indonesian Independence Day promotions), and new game launches — provided you have not opted out of marketing communications.
• Legal and Regulatory Compliance: To retain records as required by applicable law and to respond to lawful requests from regulatory authorities or law enforcement agencies.

svip3 processes personal data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and svip3 — specifically, to operate your account, process payments, and deliver the gaming services you have contracted for.
• Legal Obligation: Processing is required to comply with applicable legal and regulatory obligations, including KYC verification requirements, AML record-keeping obligations, and responses to lawful authority requests.
• Legitimate Interests: Processing is necessary for svip3's legitimate interests in operating a secure, commercially viable platform — including fraud prevention, platform security, analytics, and responsible gaming monitoring — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — particularly for marketing communications — you may withdraw that consent at any time by contacting support at [email protected] or by using the unsubscribe mechanism included in any marketing email. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

svip3 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment Partners: We share the financial and identity data necessary to process your transactions with our banking partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja). These partners process data strictly for payment purposes and are bound by their own regulatory obligations.
• KYC and Identity Verification Providers: We share identity documents and data with our KYC verification partners for the purpose of completing the verification process. These providers act as data processors under our instruction.
• Game Studio Partners: Technical session data (such as your session token and game round identifiers) is shared with our licensed game studio partners — including Evolution Gaming, Pragmatic Play, PG Soft, NetEnt, Microgaming, and others — solely to enable game delivery and result settlement. These studios do not receive your name, financial data, or contact information.
• Fraud Prevention and Security Services: We may share limited technical data with third-party fraud prevention and risk management tools for the purpose of identifying and blocking fraudulent activity.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of svip3, its members, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of svip3's assets, your personal data may be transferred to the acquiring entity, subject to the same protections described in this Policy. You will be notified of any such transfer via the email address registered to your account.

svip3 uses cookies and similar technologies (including local storage and session storage) on its platform. These technologies serve the following purposes:

• Strictly Necessary Cookies: Required for the platform to function. They maintain your login session, remember your security preferences, and enable core platform features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymized data on how members use svip3 — for example, which pages are visited most frequently, how long sessions last, and where members encounter errors. This data is used exclusively to improve the platform and is not shared with advertisers.
• Functionality Cookies: Used to remember your personal preferences within the platform — such as your preferred game category or language display settings — to provide a more personalized experience on return visits.

svip3 does not use third-party advertising cookies or behavioral tracking cookies that monitor your activity across websites other than svip3 itself.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly and you will be unable to log in or play.

svip3 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and svip3 servers is encrypted using 256-bit SSL/TLS protocols. The padlock icon visible in your browser confirms that your connection is secure.
• Encrypted Data Storage: Sensitive personal data — including KYC documents, financial records, and authentication credentials — is stored in encrypted form on secure servers with restricted access controls.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. svip3 personnel are granted access only to the data categories relevant to their specific job function. Access rights are reviewed regularly.
• Penetration Testing and Vulnerability Assessments: svip3 conducts regular security assessments to identify and remediate potential vulnerabilities in the platform's infrastructure before they can be exploited.
• Incident Response Plan: In the event of a data breach that poses a risk to your rights and freedoms, svip3 will notify affected members without undue delay and will take immediate remedial action to contain and investigate the incident.

svip3 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law. Our standard retention periods are as follows:

When personal data is no longer required, svip3 will securely delete or anonymize it so that it can no longer be associated with you as an individual. Anonymized, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

As a member of svip3, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

Please note that certain rights are subject to limitations. For example, svip3 may be unable to delete data that it is legally required to retain, and restriction of certain processing may prevent you from accessing platform features. We will always explain the practical implications of any limitation when responding to your request.

svip3 is strictly an adults-only platform. Membership is restricted to individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is a mandatory component of our KYC process. Where svip3 discovers or reasonably suspects that an account holder is under 21 years of age, we will immediately suspend the account, notify the account holder, initiate the KYC review process, and — if the suspicion is confirmed — close the account, forfeit any winnings, and return deposited funds net of any withdrawals already processed.

svip3 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to your registered email address summarizing the key changes, where the changes materially affect your rights or our obligations.
• Display a prominent notice on the svip3 platform for a period of at least 14 days following the update.

Your continued use of svip3 after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you must stop using the platform and may request account closure in accordance with our Terms & Conditions.

We recommend that you review this Policy periodically to remain informed about how svip3 handles your personal data. Archived versions of previous policies are available upon request by contacting [email protected].

For any questions, concerns, or requests relating to this Privacy Policy or the personal data svip3 holds about you, please contact us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within the svip3 platform after login. Our Indonesian-speaking support agents are on hand to assist with all data-related inquiries.
• WhatsApp: Available to verified members post-login via the in-platform contact center.
• Support Hours: 09:00–23:00 WIB (Western Indonesia Time, UTC+7). Email inquiries outside these hours will be responded to on the next business day.

When submitting a data rights request, please include your registered email address and a brief description of the nature of your request. To protect your privacy, svip3 may ask you to verify your identity before processing any request that involves access to, correction of, or deletion of personal data.